TERMS OF SERVICE
TERMS OF SERVICE
Effective Date: May 18, 2026
1. ABOUT THESE TERMS
This website, https://www.shawncraftstore.com, is operated by ORGEN TECHNOLOGY GROUP LIMITED under the brand name ShawnCraft.
Throughout these Terms of Service, the terms “ShawnCraft,” “we,” “us,” and “our” refer to ORGEN TECHNOLOGY GROUP LIMITED. The terms “you” and “your” refer to any visitor, customer, or user of the website.
These Terms of Service govern your access to and use of our website, products, content, features, and related services.
By accessing the website, creating an account, or placing an order, you agree to these Terms of Service and the policies referenced on the website. If you do not agree, you must not use the website or place an order.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.
2. ELIGIBILITY AND ACCOUNTS
You must be at least the age of majority in your place of residence, or use the website with the permission and supervision of a parent or legal guardian.
If you create an account, you are responsible for:
• Providing accurate and current information;
• Maintaining the confidentiality of your account credentials;
• Restricting unauthorized access to your account; and
• Notifying us promptly if you suspect unauthorized activity.
You are responsible for activity conducted through your account unless otherwise required by applicable law.
We may suspend or terminate an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.
3. PRODUCTS AND AVAILABILITY
Certain products are available exclusively through the website and may be offered in limited quantities.
Product availability may change without notice. We may limit the quantity of a product available to a customer, household, account, payment method, or delivery address where reasonably necessary.
We reserve the right to discontinue a product or limit sales to particular destinations where permitted by law.
A product appearing on the website does not guarantee that it will remain available when an order is processed.
4. PRODUCT INFORMATION
We aim to provide accurate product descriptions, photographs, dimensions, colors, materials, features, and other information.
However, the actual color or appearance of a product may vary slightly because of screen settings, photography, lighting, materials, handmade details, or reasonable manufacturing tolerances.
Customers should review the complete product description, measurements, compatibility information, and available options before placing an order.
We may correct typographical errors, inaccurate information, or omissions where permitted by law. If a material error affects an order already placed, we will contact the customer and provide an appropriate solution.
5. PRICES, CURRENCY, AND TAXES
Product prices and available currencies are displayed on the website.
Prices may change without notice, but a price change will not normally affect an order that we have already accepted, except where there is an obvious pricing error or where required by law.
Shipping charges, taxes, duties, and other applicable fees will be displayed at checkout where available.
For international orders, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may be the customer’s responsibility unless expressly stated otherwise at checkout.
If the customer’s payment method uses a different currency, the bank or payment provider may apply its own exchange rate or transaction fee.
6. PAYMENTS
Available payment methods are displayed at checkout.
Customers must provide current, complete, and accurate billing and payment information.
Payment processing may be provided by third-party payment service providers. We do not directly control their independent processing systems, security procedures, or processing times.
We may carry out reasonable verification or fraud-prevention checks before accepting or dispatching an order.
7. ORDERS AND ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase the selected products.
After an order is submitted, we may send an order confirmation email. This email acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse or cancel an order for legitimate reasons, including:
• A product being unavailable;
• An obvious pricing or product information error;
• Payment authorization failure;
• Suspected fraud or unauthorized activity;
• Delivery restrictions;
• An incorrect or incomplete address; or
• A violation of these Terms.
If we cancel a paid order, we will refund the applicable amount to the original payment method.
8. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at service@infinfx.com.
We will try to accommodate the request if the order has not entered processing, production, packing, or shipment. However, we cannot guarantee that an order can be changed or cancelled after it has been submitted.
Once an order has been dispatched, it can no longer be cancelled. An eligible return may be requested after delivery according to our Returns and Refund Policy.
9. SHIPPING AND DELIVERY
Available shipping destinations, methods, charges, processing times, and estimated transit times are explained in our Shipping Policy or displayed at checkout.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be delayed by customs clearance, severe weather, public holidays, carrier disruptions, high shipping volumes, an incorrect delivery address, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for further information.
10. RETURNS, EXCHANGES, AND REFUNDS
Returns, exchanges, replacements, and refunds are governed by our Returns and Refund Policy.
Customers must obtain return authorization and the correct return address before returning an item.
The Hong Kong registered office listed in these Terms is not a standard product return address.
Nothing in our Returns and Refund Policy limits mandatory consumer rights that cannot legally be excluded.
11. ACCEPTABLE USE
You must not use the website or its content:
• For an unlawful, fraudulent, or unauthorized purpose;
• To violate any applicable law or regulation;
• To infringe intellectual property, privacy, publicity, or other rights;
• To submit false, misleading, abusive, defamatory, threatening, discriminatory, obscene, or harmful content;
• To upload viruses, malware, or other harmful code;
• To interfere with the website’s operation, security, or availability;
• To gain unauthorized access to an account, system, or network;
• To collect personal information about another person without authorization;
• To send spam, phishing messages, or other unsolicited communications;
• To scrape, crawl, copy, or extract website content through unauthorized automated means; or
• To impersonate another person or misrepresent your identity or affiliation.
We may restrict or terminate access where we reasonably believe these requirements have been violated.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, the website and its content—including text, graphics, logos, photographs, product presentation, page design, and other materials—are owned by or licensed to ORGEN TECHNOLOGY GROUP LIMITED and are protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial shopping purposes.
Without our prior written permission, you may not reproduce, modify, distribute, sell, license, publicly display, commercially exploit, or create derivative works from protected website content, except where permitted by law.
Third-party trademarks and content remain the property of their respective owners.
13. REVIEWS, FEEDBACK, AND USER CONTENT
If you submit a review, photograph, comment, suggestion, or other content, you confirm that:
• You have the right to submit it;
• It is accurate and based on your genuine experience where applicable;
• It does not violate any law or another person’s rights;
• It does not contain harmful code, spam, or misleading promotional content; and
• It is not abusive, threatening, defamatory, discriminatory, obscene, or otherwise unlawful.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish submitted content for operating, improving, and promoting our business, subject to applicable privacy and consumer laws.
We may remove content that violates these Terms or applicable law.
14. THIRD-PARTY SERVICES AND LINKS
The website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, social media platforms, or other websites.
Third-party services operate under their own terms and privacy policies. We are not responsible for the independent content, availability, security, or practices of third-party websites or services.
A link to a third-party website does not necessarily constitute an endorsement.
Customers should review the applicable third-party terms before using an external service.
15. PRIVACY
Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.
By using the website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.
16. WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted, error-free, or continuously secure access.
We may temporarily suspend or restrict access for maintenance, technical issues, security concerns, system updates, or circumstances outside our reasonable control.
We may modify or discontinue a website feature where reasonably necessary.
17. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, the website and its general content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or free from every harmful component.
Product-specific rights, express promises, and mandatory legal warranties are not excluded by this section.
Nothing in these Terms excludes any warranty, guarantee, remedy, or consumer right that cannot legally be excluded.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by law, ORGEN TECHNOLOGY GROUP LIMITED will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the relevant contract was formed.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for:
• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence; or
• Mandatory consumer rights and remedies that cannot legally be excluded.
Where liability may lawfully be limited, our aggregate liability relating to a particular order will not exceed the amount paid for that order, except where applicable law requires otherwise.
19. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify ORGEN TECHNOLOGY GROUP LIMITED against reasonable losses, liabilities, and expenses arising directly from your unlawful use of the website, your material breach of these Terms, or your infringement of another person’s rights.
This section does not apply to the extent that a loss was caused by our own breach, negligence, or unlawful conduct.
20. SUSPENSION AND TERMINATION
You may stop using the website at any time.
We may suspend or terminate access if we reasonably believe that a user has:
• Violated these Terms;
• Used the website unlawfully or fraudulently;
• Created a security risk;
• Infringed another person’s rights; or
• Attempted to interfere with the website or its services.
Terms that are intended to continue after termination—including provisions relating to payments, intellectual property, liability, and dispute resolution—will remain effective where applicable.
21. GOVERNING LAW AND DISPUTES
These Terms and any dispute arising from them are governed by the laws of the Hong Kong Special Administrative Region.
The courts of Hong Kong will have non-exclusive jurisdiction over disputes relating to these Terms.
If you are a consumer, this governing-law provision does not deprive you of any mandatory protection available under the laws of your country or region of residence that cannot legally be excluded by agreement.
Before starting formal proceedings, customers are encouraged to contact us at service@infinfx.com so that we can try to resolve the matter directly.
22. SEVERABILITY AND WAIVER
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.
A failure or delay in enforcing a right under these Terms does not constitute a waiver of that right.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business practices, or legal obligations.
The updated version will be posted on this page with a revised effective date.
Changes will apply from the stated effective date and will not retroactively reduce rights relating to an order already placed unless permitted by law.
24. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Shipping Policy, Returns and Refund Policy, and other policies displayed on the website, form the agreement governing use of the website and purchases made through it.
25. CONTACT INFORMATION
Questions about these Terms may be sent to:
Brand: ShawnCraft
Website: https://www.shawncraftstore.com
Customer Service Email: service@infinfx.com
Business Contact Telephone: +852 2368 8511
Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED
Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG
The registered office is not a product return address. Please contact customer service and obtain return authorization before sending any item back.