RETURNS AND REFUND POLICY
Effective Date: May 18, 2026
This Returns and Refund Policy applies to purchases made through ShawnCraft.
Please read this policy before requesting an order cancellation, return, replacement, exchange, or refund.
1. ORDER CANCELLATIONS AND CHANGES
If you need to cancel or change an order, contact us as soon as possible at service@infinfx.com.
We will try to accommodate the request if the order has not entered processing, production, packing, or shipment. However, we cannot guarantee that an order can be changed or cancelled after it has been submitted.
Once an order has been dispatched, it can no longer be cancelled. After delivery, the customer may request an eligible return in accordance with this policy.
If we successfully cancel a paid order, the applicable amount will be refunded to the original payment method.
2. RETURN PERIOD
Customers may request an eligible return within 30 days after delivery.
To start a return, contact:
Please provide:
- Your order number;
- The email address used to place the order;
- The item you wish to return;
- The reason for the return; and
- Clear photographs or videos if the item is damaged, defective, incorrect, or incomplete.
Do not send an item back before receiving return authorization and instructions from our customer service team. Unauthorized returns and cash-on-delivery returns may not be accepted.
3. RETURN ELIGIBILITY
To qualify for a return, an item must generally:
- Be unused and in the same condition in which it was received;
- Include its original packaging, accessories, labels, and components;
- Show no damage, alteration, contamination, or excessive handling by the customer; and
- Be accompanied by proof of purchase, such as an order number or receipt.
We may request photographs, videos, or other information to confirm the condition and eligibility of the item before authorizing a return.
If the item has been handled beyond what is reasonably necessary to inspect it, any reduction in value may be deducted from the refund where permitted by law.
4. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incorrectly supplied, or incomplete, contact us within 7 days after deliverywhenever reasonably possible. Please include your order number and clear photographs or videos showing the problem and the shipping package.
After reviewing and verifying the claim, we may provide an appropriate solution, such as:
- A replacement;
- A replacement part;
- An exchange;
- A partial refund; or
- A full refund.
For a verified problem caused by ShawnCraft, the supplier, or the delivery process, ShawnCraft will bear the applicable replacement or reasonable return shipping costs. We will tell you whether the item must be returned.
Normal variations in color, dimensions, texture, finish, or appearance caused by screen settings, photography, materials, handmade details, or reasonable manufacturing tolerances are not necessarily defects.
5. CHANGE-OF-MIND AND CUSTOMER SELECTION RETURNS
An eligible item may be returned within the 30-day return period if the customer changes their mind or selects the wrong size, color, style, or product.
For these returns:
- The customer is responsible for the return shipping cost;
- The original shipping charge is non-refundable;
- Any exchange is subject to product availability; and
- Additional shipping charges for an exchanged item may be the customer’s responsibility.
The returned product must satisfy the eligibility requirements in Section 3.
6. NON-RETURNABLE ITEMS
The following items may not qualify for a change-of-mind return:
- Customized, personalized, made-to-order, or specially configured products;
- Gift cards;
- Items clearly marked as final sale before purchase, where permitted by applicable law;
- Items that have been used, installed, washed, altered, damaged, or improperly handled by the customer;
- Items missing original packaging, accessories, labels, or essential components; and
- Items that cannot be returned for health, hygiene, safety, or legal reasons after opening or use.
A customized, personalized, or final-sale item may still qualify for a remedy if it arrives damaged, defective, incorrectly produced, or materially different from the confirmed order.
Promotional pricing or the use of a discount code does not automatically make an item non-returnable unless it was clearly marked as final sale before purchase.
Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.
7. RETURN PROCESS
To request a return:
- Email service@infinfx.com within the applicable return period.
- Include your order number, the email address used for the order, the reason for the return, and relevant photographs or videos.
- Wait for our customer service team to review the request.
- If approved, we will provide the applicable return instructions and return address.
- Pack the item securely with its original packaging, accessories, labels, and components.
- Send the package using a trackable shipping method and retain the shipping receipt and tracking number.
The return location may vary depending on the product, supplier, or fulfillment location.
Do not return a product to the address shown on the original shipping package or to our Hong Kong registered office unless our customer service team expressly instructs you to do so.
8. RETURN SHIPPING COSTS
For an eligible return caused by a change of mind, an incorrect customer selection, or another reason not caused by ShawnCraft, the customer is responsible for the return shipping cost.
For a verified damaged, defective, incorrect, or incomplete item, ShawnCraft will bear the applicable replacement or reasonable return shipping costs.
Original shipping charges are generally non-refundable for change-of-mind returns. If an order problem was caused by us, any refund of the original shipping charge will be handled according to the circumstances and applicable law.
We are not responsible for an unauthorized return or a return shipment lost before it reaches the designated return location.
9. REFUNDS
After an authorized return is received and inspected, we will notify the customer whether the refund has been approved.
If approved, the refund will be issued to the original payment method. We generally process approved refunds within 5–10 business days after completing the inspection.
After we issue the refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the account.
Refund processing times may vary depending on the payment provider and are outside our direct control.
10. EXCHANGES
Approved exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer another suitable solution or issue an applicable refund.
For an exchange requested because the customer selected the wrong product, size, color, or style, the customer may be responsible for both the return shipping cost and the shipping cost of the replacement item.
For an exchange caused by a verified damaged, defective, or incorrect item, ShawnCraft will bear the applicable replacement or reasonable shipping costs.
11. LATE OR MISSING REFUNDS
If you have not received an approved refund:
- Check the original payment account again;
- Contact your bank, card issuer, or payment provider to confirm its processing time; and
- If the refund still cannot be located, contact us at service@infinfx.com with your order number.
12. CONTACT AND COMPANY INFORMATION
Brand: ShawnCraft
Website: https://www.shawncraftstore.com
Customer Service Email: service@infinfx.com
Business Contact Telephone: +852 2368 8511
Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED
Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG
The registered office is not a product return address. Customers must obtain return authorization and the correct return address from our customer service team before sending any item back.