CONTACT US

Thank you for visiting ShawnCraft.

If you have questions about a product, order, payment, delivery, return, exchange, or refund, please contact our customer support team.

To help us assist you efficiently, please include:

• Your order number, if applicable;
• The email address used to place the order;
• A clear description of your question or issue; and
• Relevant photographs or videos if an item is damaged, defective, incorrect, or incomplete.

CUSTOMER SUPPORT

Customer Service Email:
service@infinfx.com

Our customer support team will respond as soon as reasonably possible during business days.

Email is our primary customer support channel because it allows us to review order details, photographs, tracking records, and information from our fulfillment partners before responding.

For return-related questions, please contact us before sending any item back. Do not send returns to the registered office or to an address shown on the original shipping package unless our customer support team specifically instructs you to do so.

COMPANY INFORMATION

Brand: ShawnCraft

Website:
https://www.shawncraftstore.com

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Business Contact Telephone:
+852 2368 8511

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG

The business contact telephone is not a dedicated customer service hotline. For order and product support, please contact service@infinfx.com.

The registered office is not a product return address. The correct return address will be provided after a return request has been reviewed and authorized.