SHIPPING POLICY

Effective Date: May 18, 2026

This Shipping Policy explains the processing, shipping, tracking, and delivery procedures for orders placed through ShawnCraft.

1. SHIPPING DESTINATIONS

ShawnCraft ships to the destinations available during checkout.

If a country or region cannot be selected at checkout, we are currently unable to ship an order to that destination.

Available shipping methods, charges, and estimated delivery times may vary depending on the destination, product, order value, and logistics provider.

2. PROCESSING TIME

Most orders are produced and processed within 2–5 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding public holidays.

Personalized, customized, or made-to-order products may require additional production time depending on the product and complexity of the requested design.

Processing may also take longer during peak sales periods, major holidays, unusually high order volumes, inventory changes, or additional quality inspections.

If an order is expected to experience a significant delay, we will try to notify the customer using the email address provided with the order.

3. SHIPPING METHODS, RATES, AND TRANSIT TIMES

The following shipping options may be available:

Standard Shipping

• Shipping charge: US$9.99
• Estimated transit time: 8–15 business days after dispatch

Priority Shipping

• Shipping charge: approximately US$12.99–US$20.99
• Estimated transit time: 6–12 business days after dispatch

The final shipping methods and charges available for an order will be displayed at checkout.

Eligible orders with a qualifying subtotal of US$79 or more may receive free standard shipping where this offer is displayed at checkout. The qualifying subtotal is calculated after discounts and normally excludes taxes, duties, and shipping charges.

All shipping charges are displayed in US dollars unless otherwise stated.

4. DELIVERY ESTIMATES

Total estimated delivery time consists of:

Processing time + shipping transit time

Transit time begins when an order has been dispatched, not when the order is placed.

Delivery estimates are not guarantees. Delivery may be delayed because of:

• Customs clearance;
• Severe weather;
• Public holidays;
• Carrier disruptions;
• High shipping volumes;
• An incorrect or incomplete address;
• Remote delivery locations; or
• Other circumstances outside our reasonable control.

Overnight or expedited delivery may not be available for personalized, customized, or made-to-order products.

5. TRACKING INFORMATION

After an order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Tracking information may require several business days to update after dispatch.

An order containing multiple items may be shipped in separate packages. When this happens, the customer may receive more than one tracking number, and the packages may arrive at different times.

If tracking has not updated for an extended period, please contact us at service@infinfx.com and include your order number.

6. SHIPPING ADDRESS CHANGES

Customers are responsible for providing a complete and accurate delivery address.

If you discover an address error, contact us as soon as possible at service@infinfx.com.

We will try to update the address if the order has not entered processing, production, packing, or shipment. However, we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has been dispatched, we normally cannot change its destination country or delivery address.

7. INCORRECT OR INCOMPLETE ADDRESSES

Please review your delivery information carefully before completing an order.

Additional shipping, return, customs, handling, or redelivery costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.

If a package is returned to us as undeliverable, refund or redelivery eligibility will be assessed after the package has been received and inspected.

8. CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customs clearance may cause additional delivery delays.

We cannot declare an order as a gift or declare a value lower than the actual purchase price.

9. LOST, DELAYED, OR DELIVERED PACKAGES

If tracking has not updated for an extended period or a package appears to be lost, contact us at service@infinfx.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery location and surrounding area;
• Ask household members, neighbors, reception staff, or building management;
• Contact the shipping carrier; and
• Contact ShawnCraft if further assistance is required.

A carrier investigation may require additional time and information from the customer.

We will review verified lost-package claims and provide an appropriate solution based on the circumstances and applicable law.

10. REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused or cannot be delivered because of an incorrect address, failure to collect the package, unpaid customs charges, or another reason attributable to the customer, applicable return shipping, customs, redelivery, or handling costs may be deducted from an eligible refund where permitted by law.

Refund eligibility will be assessed after the package has been returned and inspected.

11. PERSONALIZED AND CUSTOMIZED PRODUCTS

Personalized, customized, and made-to-order products may require additional processing time.

These products may not qualify for a change-of-mind return or exchange. However, customers may still be eligible for an appropriate remedy if a product arrives damaged, defective, incorrectly produced, or materially different from the confirmed order.

Please review our Returns and Refund Policy for complete information.

12. CONTACT INFORMATION

For shipping, tracking, or delivery questions, please include your order number and contact:

Brand: ShawnCraft

Website:
https://www.shawncraftstore.com

Customer Service Email:
service@infinfx.com

Business Contact Telephone:
+852 2368 8511

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG

The registered office is not a product return address. Please contact customer service and obtain return authorization before sending any item back.