PRIVACY POLICY

Effective Date: May 18, 2026

This Privacy Policy explains how ORGEN TECHNOLOGY GROUP LIMITED, operating under the brand name ShawnCraft, collects, uses, stores, and discloses personal information when you visit, use, or make a purchase through:

https://www.shawncraftstore.com

In this Privacy Policy, “ShawnCraft,” “we,” “us,” and “our” refer to ORGEN TECHNOLOGY GROUP LIMITED. “You” and “your” refer to customers, website visitors, and other individuals who interact with us.

Please read this Privacy Policy carefully. By using our website or providing personal information to us, you acknowledge the practices described in this policy.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information:

Identity and Contact Information

• Name;
• Billing address;
• Shipping address;
• Email address; and
• Telephone number.

Order and Transaction Information

• Products viewed, added to a cart, purchased, returned, exchanged, or cancelled;
• Order number;
• Transaction amount;
• Discount and promotion information;
• Shipping and delivery information; and
• Order history.

Payment Information

Payments are processed through third-party payment service providers.

We may receive payment status, transaction identifiers, billing details, payment method type, and limited payment information. We do not normally receive or store complete payment card numbers when those details are processed directly by an authorized payment provider.

Account Information

• Account username or identifier;
• Password in encrypted or protected form;
• Saved addresses;
• Preferences; and
• Account activity.

Customer Support Information

• Messages sent to customer service;
• Return and refund requests;
• Photographs or videos submitted in connection with a product issue;
• Reviews, comments, or feedback; and
• Other information voluntarily provided to us.

Device and Usage Information

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from an IP address;
• Website pages viewed;
• Links and buttons clicked;
• Referring website;
• Session information; and
• Cookie or similar technology identifiers.

Marketing Preferences

• Email subscription status;
• Advertising preferences;
• Consent records; and
• Responses to promotional communications.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, submit a return request, or subscribe to marketing communications;
• Automatically through cookies and similar technologies when you use the website;
• From SHOPLINE and other service providers that support our online store;
• From payment processors, shipping carriers, fulfillment partners, analytics providers, and fraud-prevention providers;
• From advertising or marketing partners where permitted by law; and
• From other sources where you have authorized the disclosure or where collection is permitted by applicable law.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Provide Products and Services

• Process and fulfill orders;
• Process payments;
• Arrange production, packaging, shipment, and delivery;
• Provide tracking information;
• Manage returns, exchanges, replacements, and refunds;
• Maintain customer accounts; and
• Respond to product and order inquiries.

Communicate With You

• Send order confirmations;
• Send shipping and delivery updates;
• Respond to customer service requests;
• Notify you about an account or transaction; and
• Provide important changes to our services or policies.

Improve Our Website and Services

• Understand how visitors use the website;
• Diagnose technical problems;
• Improve website navigation and performance;
• Analyze product and service demand; and
• Develop or improve website features.

Security and Fraud Prevention

• Verify transactions;
• Detect and prevent fraud, abuse, and unauthorized activity;
• Protect customer accounts;
• Maintain website and payment security; and
• Enforce our policies and Terms of Service.

Marketing and Advertising

Where permitted by law and, where required, with your consent, we may:

• Send promotional emails;
• Measure marketing campaign performance;
• Personalize product recommendations; and
• Display or measure advertising on our website or third-party platforms.

Legal and Compliance Purposes

We may use information to:

• Comply with applicable laws and legal obligations;
• Maintain tax, accounting, and transaction records;
• Respond to lawful requests from courts, regulators, or government authorities;
• Establish, exercise, or defend legal claims; and
• Investigate potential violations of our policies.

4. LEGAL BASES FOR PROCESSING

Depending on your location and applicable law, we may process personal information based on:

• Performance of a contract, including processing and delivering an order;
• Compliance with legal obligations;
• Our legitimate interests in operating, securing, and improving our business;
• Your consent, including where consent is required for certain cookies or marketing communications; and
• Establishing, exercising, or defending legal claims.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients where reasonably necessary:

E-commerce Platform Providers

We use SHOPLINE to support the operation of our online store. SHOPLINE may process information according to its own applicable terms and privacy practices.

Payment Service Providers

Payment processors and financial institutions process payments, refunds, fraud checks, and transaction verification.

Fulfillment and Shipping Providers

Suppliers, warehouses, fulfillment partners, shipping carriers, customs brokers, and delivery providers may receive information needed to prepare and deliver an order.

Technology and Business Service Providers

We may use service providers for:

• Website hosting;
• Cloud storage;
• Customer support;
• Email delivery;
• Analytics;
• Fraud prevention;
• Security;
• Accounting; and
• Business administration.

Marketing and Advertising Providers

Where permitted by applicable law, information may be disclosed to advertising, analytics, or marketing partners to measure campaigns or provide relevant advertising.

Professional Advisers and Authorities

We may disclose information to accountants, auditors, insurers, legal advisers, courts, regulators, law enforcement agencies, or government authorities where reasonably necessary or legally required.

Business Transactions

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, insolvency proceeding, or similar business transaction, subject to applicable law.

We do not sell personal information for money. However, certain disclosures involving advertising cookies or targeted advertising may be defined as a “sale” or “sharing” under some privacy laws. Where applicable, you may have the right to opt out of those activities.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

Essential Functions

• Operating the shopping cart;
• Processing checkout;
• Maintaining account sessions;
• Preventing fraud; and
• Providing website security.

Preferences

• Remembering language, currency, region, or other website settings.

Analytics

• Understanding website traffic;
• Measuring website performance; and
• Identifying technical issues.

Advertising

• Measuring advertising campaigns;
• Limiting repeated advertisements; and
• Providing more relevant advertising where permitted by law.

You may manage cookies using your browser settings or any cookie preference tool made available on our website.

Blocking certain essential cookies may prevent parts of the website, shopping cart, account, or checkout from functioning correctly.

Where required by applicable law, non-essential cookies will be used only after the necessary consent has been obtained.

7. DIRECT MARKETING

Where required by applicable law, we will obtain the necessary consent before using personal information for direct marketing.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or contacting us at:

service@infinfx.com

After unsubscribing, you may continue to receive non-promotional communications relating to orders, payments, shipping, returns, security, or your account.

We will not charge a fee for processing a direct-marketing opt-out request.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and completing orders;
• Providing customer support;
• Maintaining transaction, tax, and accounting records;
• Preventing fraud and abuse;
• Resolving disputes;
• Enforcing agreements; and
• Complying with legal obligations.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

9. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized or accidental access, processing, disclosure, alteration, loss, erasure, or use.

However, no website, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for keeping account credentials confidential and should not share your password with another person.

If you believe your account or personal information has been compromised, contact us promptly at service@infinfx.com.

10. INTERNATIONAL DATA TRANSFERS

Our customers, service providers, suppliers, fulfillment partners, and technology systems may be located in different countries or regions.

As a result, personal information may be transferred to, stored in, or processed outside your country or region of residence, including locations where privacy laws may differ.

Where required by applicable law, we will use appropriate safeguards for international transfers or rely on recognized transfer arrangements provided by our service providers.

11. CHILDREN’S PRIVACY

Our website and products are not directed to children who are not legally permitted to enter into a purchase contract.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, contact us at service@infinfx.com. We will review the request and take appropriate action.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request confirmation of whether we hold personal information about you;
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of certain personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent;
• Opt out of direct marketing;
• Request a portable copy of certain information; and
• Lodge a complaint with an applicable data protection authority.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing a request. We may also request additional information reasonably necessary to locate the relevant records.

To submit a privacy request, email:

service@infinfx.com

Please include “Privacy Request” in the subject line and describe the request clearly.

We will respond within the period required by applicable law.

13. HONG KONG DATA ACCESS AND CORRECTION RIGHTS

Under the Hong Kong Personal Data (Privacy) Ordinance, eligible individuals may request access to and correction of their personal data.

A formal data access request may need to be made in the form specified by the Privacy Commissioner for Personal Data, Hong Kong.

Where permitted by law, a reasonable fee may be charged for complying with a data access request. We will not charge an excessive fee.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites, applications, or services operated by third parties.

We do not control and are not responsible for the independent privacy, security, content, or business practices of third-party services.

Before providing personal information to a third party, you should review its privacy policy and terms.

15. COMPLAINTS

If you have a complaint about how we handle personal information, contact us at service@infinfx.com.

Please provide sufficient information for us to understand and review the concern.

Depending on your location, you may also have the right to submit a complaint to your local data protection authority.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our services, business practices, technology, or legal obligations.

When we update the policy, we will publish the revised version on this page and update the effective date.

Material changes will be communicated where required by applicable law.

17. CONTACT AND COMPANY INFORMATION

For questions about this Privacy Policy or to exercise an applicable privacy right, contact:

Brand: ShawnCraft

Website:
https://www.shawncraftstore.com

Privacy and Customer Service Email:
service@infinfx.com

Business Contact Telephone:
+852 2368 8511

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG

The registered office is not a product return address.